Terms and Conditions

All counted cross stitch designs in this shop are sold as instant PDF downloads only. Due to the fact design format is digital and immediately downloadable after purchase, there are no returns. Please read/be sure you understand what you are purchasing.

All machine cross stitch designs in this shop are sold as instant downloads only. Available in machine formats: ART, DST, EXP, HUS, JEF, PES, VIP and VP3.  If you require a different format, please contact us.  Due to the fact designs are digital and available for immediate download after purchasing, there are no returns.  Machine files are zipped, you will need to unzip the files to use them. Please read/be sure you are purchasing the correct format (MACHINE or COUNTED) cross stitch.

If you have problems with the downloaded files, please contact us and we'll address the issue.